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Changing Systems
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Example Programs |
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One of the puzzles COO faced at the outset of the planning effort is why, with so much work already being done in these communities, does the data show things getting worse not better? In fact, an examination of the services landscape for these sites showed:
- The City spends at least $98M in the surrounding zip codes of 94124 (Bayview Hunters Point) and 94134 (Visitacion Valley) on services and income support
- Of this amount, community-based organizations (CBOs) and other third parties receive over $30M in City funding annually to serve families and children from these zip codes
- Services often:
- Are fragmented, duplicative, and subscale
- Lack clear accountability for results
- Neglect neighborhood dynamics (e.g. cultural sensitivity, safety issues)
- Residents exhibited alarming levels of apathy and skepticism
Digging deeper revealed both the challenges and opportunities COO is designed to address and capitalize on:
- City departments were developing strong strategies for moving residents up a continuum of services that ultimately improve their well-being and prosperity. However, for many of the most in-crisis and fragile families, they did not have a way to even get on to the first step of that ladder. Basic levels of healthy housing, educational and job preparedness, parenting skills, and community cohesiveness were missing. Thus, COO is working with our partner departments to develop “on-ramps” – services that eliminate the barriers our residents typically face as they begin to engage in the system
- In addition, many city departments were providing services to the same families, without sufficient mechanisms to coordinate those services, track outcomes across systems, and deliver them in a seamless, easy to access way for the residents. There are a number of supportive systems COO is working to build that will improve coordination, resource alignment, and access for residents.
